Terms & Conditions / Privacy Policy

Service offered

Kyan Cuisine is a company that offers delicacies delivered to your home. We offer, on a weekly basis, a variety of frozen and ready-to-eat meals, including soups, buddha bowls and much more. Orders must be placed no later than 5 p.m. on before delivery with a valid credit card payment at time of purchase. Meals are delivered between 3 pm and 5 pm on the chosen delivery day.

IMPORTANT : This is not a membership. Purchases are made on a voluntary basis each week.

Order cancellation

Due to the freshness of our products and the preparation required, no order cancellation is accepted.

Reimbursement

If you are not satisfied with the quality or freshness of a product and/or meal, please contact Kyan Cuisine within 2 days of pick-up. Kyan Cuisine will do its utmost to resolve the situation. Partial or full credit/reimbursement will be provided depending on the extent of the problem.

Note that Kyan Cuisine may request a photo or the return of the product in question.

Please contact Kyan Cuisine by email at info@kyancuisine.ca should you have any questions or not be satisfied.

Delivery terms

Deliveries are made between 3pm and 9 pm on the selected delivery day. Delivery days are determined according to the postal code entered at purchase. To find out the days on which we deliver, please enter your postal code in the icon at the bottom right of the page. You will be able to select the delivery day when you are ready to confirm and place your order.

Availability and quality of products offered

Kyan Cuisine’s goal is to provide its customers with high quality ingredients. We receive our fruits and vegetables weekly to ensure product freshness. However, since the products we use every week are naturally perishable, they may be suboptimal due to market conditions, which are beyond our control. Consequently, if a product is unavailable in a given week or is delivered to us in a condition that does not meet Kyan Cuisine’s standards, we may substitute it with a similar product. This would only happen on an exceptional basis. If you are not satisfied with the substituted ingredient, please advise us by email at info@kyancuisine.ca.

All of our products are refrigerated at temperatures between 0 and 4 degrees Celsius. Frozen meals are stored in a freezer at a temperature between -24 and -18 degrees Celsius. Upon delivery, products are transported in airtight coolers that maintain the temperature between 0 and 4 degrees Celsius. To ensure their utmost freshness and quality, we recommend that you refrigerate them immediately after delivery.

Product photos

The photos used on our website were taken by a professional photographer. Your meal may differ slightly from the photo posted on our website.

Prices and payment

Product prices do not include tax. This is added when you confirm your order.

We accept payment by MasterCard or Visa only. We retain no credit card information after your purchase is confirmed.

Privacy policy

When you make a purchased on our website, we collect your personal information, such as your name, address and email address. We also collect information about your meal preferences et orders. This information are strictly used to allow us to prepare and deliver your meals, to contact you if necessary and to improve your customer experience.

Kyan Cuisine is committed to protect your personal information and to keep this information confidential at all times. Your personal information is in no way disclosed to a third party.

Email advertising (if applicable) : With your permission, we may send you emails regarding discounts, new products and any other subject that may be of interest to you.

Consent

Kyan Cuisine reserves the right to change, modify, add or delete one or more terms or conditions of this agreement with or without notice.

Your use of our website, application and/or services constitutes an agreement and acceptance of this privacy policy and of these terms and conditions.

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